Veronica Bolander

2414 Ravenwood Court

Mansfield, Texas 76063

      * 940-642-7436 * valane24@msn.com

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CORE COMPETENCIES

 

5+ years of internal operations not limited to managing travel arrangements, creating agendas for weekly meetings, managing and maintaining Government contracts, managing expense reports, building professional relationships, working in an effective team environment, and having good attention to detail with the ability to handle multiple tasks for private aviation companies.

 

Computer proficiencies: Microsoft Word, Excel, Powerpoint, Outlook, and Access, Apple Mactintosh basics, MAS 500 accounting software, Flexschedule, Flextravel, Flight Aware, Total FBO, FBO Manager, Connectwise

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PROFESSIONAL EXPERIENCE

 

Texas Jet – Fort Worth, Tx           February 2014 -

Texas Jet is a full service Fixed Base Operator (FBO).

Customer Service Supervisor

*Coordinate Customer needs

*Managed phone lines

*Managed Invoices

*Daily Customer Service operations

*Built relationships with crew and customers

*Maintained a clean working environment

 

Business Jet Center – Dallas, TxDecember 2013- February 2014

Business Jet Center is a full service Fixed Base Operator (FBO).

Customer Service Supervisor

*Coordinate Customer needs

*Managed phone lines

*Managed Invoices

*Daily Customer Service operations

*Built relationships with crew and customers

*Maintained a clean working environment

 

Net Essentials, Inc – Wichita Falls, TxNovember 2012 – November 2013

Netessentials is an Internet Technology  Company

Service Coordinator

*Coordinate Customer needs

*Managed multi-line phone

*Enter service calls

*Dispatch Service Technicians, Tier 1, Tier 2, Tier 3

*Proof payroll, time sheets and service tickets

*Coordinate Service Technician schedules

*Maintain Variance Accouting Report

*Maintain Technician daily activity report

 

Lanmar Aviation – Groton, CTNovember 2011 – June 2012

Lanmar is a full service Fixed Base Operator (FBO).

Customer Service Supervisor/ Accounting Administrator/ Parts Administrator

*Managed phone lines

*Managed Invoices

*Managing and maintaining Government contracts

*Daily Customer Service operations

*Built relationships with crew and customers

*Performed Accounting duties

*Maintained a clean working environment

*Train New Employees

 

Bombardier Aerospace, Flexjet - Richardson, TX  May 2008 – August 2011

Corporate Aviation company that provides fractional share ownership.

Customer Account Manager/ Catering Coordinator  

*Managed multi- line phone

*Train new flight coordinators

*Lead refresher training classes

*Built one on one relationships with owners

*Provide owner resolution

*Perform accounting duties for contracts assigned

*Perform Monthly Billing responsibilities

*Manage and create weekly meetings

 

Bombardier Aerospace, Flexjet - Richardson, TX  November 2006 - May 2008

Corporate Aviation company that provides fractional share ownership.

Flight Attendant 

*Performed all necessary flight attendant duties

*Five Star dining meal and drink service

*Participate with pilots and other flight crew while performing all relevant safety procedures

*Established strong relationships with owners

*Maintained a clean working environment for the owner and myself

 

 

 

 

 

EDUCATION

 

ITT Technical Institute - Richardson, Texas

September 2009 – September 2011

Associates in Business Accounting and Technology

 

Columbia College – St. Louis, Missouri

January 2006 – July 2008

General Studies

 

 

PROFESSIONAL CERTIFICATIONS/TRAINING

 

*FAA certified